A recent study found that 85 percent of employees have to deal with conflict to some degree and 29 percent do so “always” or “frequently.” Seven out of ten employees see managing conflict as a “very” or “critically” important leadership skill, while 54 percent of employees think managers could handle disputes better by addressing underlying tensions before things go wrong.[1] Learn how to demystify the typical sources and reactions to conflict, uncover underlying assumptions, and develop strategies to collaborate effectively in difficult situations.

Using the latest research in neurobiology, participants will gain an understanding of the physiology of what happens under conflict and will learn how to use this knowledge to manage their mindset, alongside minimizing destructive emotions and reactions and overcoming barriers that can escalate conflict. Participants will expand their insights into the most common sources of conflict and will walk away with practical techniques of how to address and resolve conflict, even when dealing with difficult personalities. This real-world course will provide hands-on practice as well as allow time to address participant questions on how to resolve their unique workplace conflicts.


Participants will be able to:

  • Understand emotional triggers and their impact on conflict
  • Learn skills to move from reacting emotionally to responding effectively
  • Anticipate and prevent conflict
  • Learn techniques to uncover underlying assumptions and to express oneself effectively during conflict


  • Understand the role of motivations and emotions in conflict
  • Learn how your brain and body react under conflict and develop techniques to manage conflict- induced stress
  • Recognize and manage defensiveness in yourself and others
  • Develop strategies to overcome difficult personalities
  • Learn keys to having productive conversations under conflict

TARGET AUDIENCE:  Leaders and team members across all areas and levels

LENGTH:   9am to 4pm (includes 1 hour break for lunch)