Conflict Management

From Conflict into Collaboration


Navigating conflict successfully has become an essential skill in today’s workplace. In this experiential session, you will explore how conflict, managed well, can be a source of creativity and lead to improved results, stronger relationships, and more collaborative workplaces. Participants will leave with increased self-awareness and practical strategies for managing triggers and defensive behaviors in order to engage in productive conflict conversations. By reframing conflict as a source of creativity, participants will work on shifting mindsets and using effective communication skills to surface underlying interests and explore collaborative solutions.


  • Describe the stress response in conflict situations
  • Identify triggers and recognize defensive behaviors
  • Use awareness to set new intentions and practice alternative behaviors
  • Recognize distinctions among different conflict styles
  • Use specific strategies and skills to focus on interests and negotiate solutions


  • What is productive conflict?
  • The Stress Response
  • Managing Triggers and Defensive Behaviors
  • Conflict Styles and Communication
  • Strategies for Productive Conflict Conversations
  • Reflection and Declaration

Target Audience: Leaders and employees across all areas and levels

Length: 2.5 – 3 hours

Understanding Conflict Styles Using the Thomas-Kilmann Conflict Mode Instrument (TKI)


Collaborative Communication is the foundation for innovation and employee engagement. Creating the context for collaboration and skillful dialogue are essential in today’s workplace. In this session, you will learn how intention, state of mind, and skillful dialogue can lead to great collaboration. Participants will practice curious listening, advocacy and inquiry, and “Yes, and” in conversation, and leave with a commitment to put the learning into practice.


  • Identify your ‘go to’ conflict style(s) using the Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Recognize differences between conflict modes and identify when they are likely to be most effective
  • Use strategies to adapt your conflict style in different scenarios


  • Introduction to Conflict and the Thomas-Kilmann Conflict Mode instrument
  • Interpreting your Results
  • The Five Conflict Modes
  • Strategies for Adapting your Conflict Style
  • Reflection and Declaration

Target Audience: Leaders and employees across all areas and levels

Length: 3 or 4 Hours

“Michelle’s work with our Premium Sales Team resulted in improved teamwork and increased overall performance.”
Joe LaBue, Director, Premium Sales Washington Redskins