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Engaging in Purposeful Conversations
Setting Expectations and Delegating for Development
Overview
Effective collaboration requires clear expectations and coordinating action through requests, offers and agreements. Follow through builds trust, and supports autonomy, mastery, and meaningful work. In this interactive session, you will learn what motivates high performance and how to enhance coordination with others to facilitate work and improve results. Participants will draw on their own experiences so examples are relevant, and leave with a commitment to put the learning into practice.
Objectives
- Recognize how clear expectations and effective coordination can motivate and build trust
- Identify three motivators that drive performance
- Coordinate action to achieve results and enhance trust
- Delegate to motivate and develop staff
Content
- Effective Coordination @Work
- Requests, Offers, and Agreements
- Managing Agreements Effectively
- Reflection and Declaration
Target Audience: Leaders and employees across all areas and levels
Length: 3 hours
Giving Effective Feedback
Overview
Giving and receiving feedback is essential skill to build trust, effectively communicate, engage employees and achieve results. Individuals desire to know how they are performing and where they stand year round, not just at formal Performance Reviews. This interactive workshop helps employees, managers and leaders at all levels get comfortable with the discomfort of giving and receiving feedback. Participants will explore feedback triggers and identify strategies for managing. Using common scenarios and real-life examples, participants will practice being in the roles of giver and receiver applying the feedback model and self-management approaches. Special emphasis will be placed on creating a safe environment where participants can be open and learn from each other.
Objectives
- Describe the benefits of appreciative and constructive feedback
- Prepare to be present, authentic and grounded during feedback conversations
- Describe the physical, emotional and thought response that may be triggered by feedback
- Give and receive appreciative and constructive feedback effectively
Content
- Preparing for Feedback
- Components of Effective Feedback
- Using a Feedback Model
Target Audience: Leaders and employees across all areas and levels
Length: 2 hours
Managing Flexible Work Arrangements
Overview
Staff and leadership who develop the skills for working both collaboratively and independently, regardless of location and technology, have greater potential to reach high levels of performance, engagement, and overall satisfaction. Given the complexities associated with flexible work environments, mastering skills of communication, coordination, and relationship management is more important than ever. In this workshop, you will learn to frame and engage focused conversations, plan and lead purposeful meetings using technologies that advance your teams’ performance, establish and support a culture of collaboration, and build a culture of accountability regardless of the location of staff.
This workshop will include personal reflection, analysis of staff-readiness to work remotely, framing conversations and active listening, goal-setting, and personal action planning. Leaders will develop practical skills and strategies to use when managing all staff whether remote on on-site.
Objectives
- Frame focused conversations with staff, aimed at establishing clear expectations, deliverables, and timeframes and resulting in their autonomy and accountability
- Identify methods using technology to support meetings, daily coordination, collaboration and communication regardless of work location
- Create predictability in schedules
- Strengthen teams and relationships
- Provide feedback that supports a culture of accountability
Content
- Challenges of Managing Flexible Work Arrangements
- How to frame conversations for results
- How to coordinate action and foster relationships
- How to give feedback effectively
- Reflection and Declaration
Target Audience: Leaders and employees across all areas and levels
Length: Half day
“Michelle’s work with our Premium Sales Team resulted in improved teamwork and increased overall performance.”
Joe LaBue, Director, Premium Sales Washington Redskins
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