From Conflict to Collaboration

From Conflict to Collaboration


Navigating conflict successfully has become an essential skill in today’s workplace. In this experiential session, you will explore how conflict, managed well, can be a source of creativity and lead to improved results, stronger relationships, and more collaborative workplaces. Participants will leave with increased self-awareness and practical strategies for managing triggers and defensive behaviors in order to engage in productive conflict conversations. By reframing conflict as a source of creativity, participants will work on shifting mindsets and using effective communication skills to surface underlying concerns and interests, gain cooperation, explore and co-create collaborative solutions.



  • Describe the stress response in conflict situations
  • Identify triggers and recognize defensive behaviors
  • Use awareness to set new intentions and practice alternative behaviors
  • Recognize distinctions between conflict and collaboration, and hold a collaborative intention
  • Use specific strategies and skills to focus on the interests of all involved parties and negotiate solutions



  • What is Productive Conflict?
  • The Stress Response
  • Managing Triggers and Defensive Behaviors
  • Conflict Styles and Communication
  • Power of Deep Listening
  • Advocacy and Inquiry
  • Relationship Management
  • Strategies for Productive Conflict Conversations
  • Reflection and Declaration


Target Audience: Leaders and employees at all levels


Length: Two 2.5-hour sessions.  Scheduled on two consecutive days or at the client’s convenience.


Virtual Delivery: Zoom, Adobe Connect, WebEx or other virtual platform that support breakout rooms for more intimate conversations

“Michelle’s work with our Premium Sales Team resulted in improved teamwork and increased overall performance.”
Joe LaBue, Director, Premium Sales Washington Redskins