From Conflict to Collaboration
Navigating conflict successfully has become an essential skill in today’s workplace. In this experiential session, you will explore how conflict, managed well, can be a source of creativity and lead to improved results, stronger relationships, and more collaborative workplaces. Participants will leave with increased self-awareness and practical strategies for managing triggers and defensive behaviors in order to engage in productive conflict conversations. By reframing conflict as a source of creativity, participants will work on shifting mindsets and using effective communication skills to surface underlying concerns and interests, gain cooperation, explore and co-create collaborative solutions.
- Describe the stress response in conflict situations
- Identify triggers and recognize defensive behaviors
- Use awareness to set new intentions and practice alternative behaviors
- Recognize distinctions between conflict and collaboration, and hold a collaborative intention
- Use specific strategies and skills to focus on the interests of all involved parties and negotiate solutions
- What is Productive Conflict?
- The Stress Response
- Managing Triggers and Defensive Behaviors
- Conflict Styles and Communication
- Power of Deep Listening
- Advocacy and Inquiry
- Relationship Management
- Strategies for Productive Conflict Conversations
- Reflection and Declaration
Target Audience: Leaders and employees at all levels
Length: Two 2.5-hour sessions. Scheduled on two consecutive days or at the client’s convenience.
Virtual Delivery: Zoom, Adobe Connect, WebEx or other virtual platform that support breakout rooms for more intimate conversations