Overview

In today’s work environment, managers must know when and how to shift into the role of coach (vs. teacher or mentor) in order to meet the many challenges they face. In this interactive course, you will learn the essential skills managers use to coach people for improved performance. You will learn distinctions for holding conversations that build awareness and get results. And, you will practice communication skills to coordinate action with clear expectations and provide effective feedback. Participants will draw on their own experience, so examples are relevant, and leave with a commitment to put the learning into practice.

Objectives

• Distinguish between three leadership roles: coach, trainer, and mentor
• Use communication skills (Active Listening, Speech Acts, and Effective Feedback) to coach others and enhance leadership effectiveness

Content

• Leader as Coach Distinctions
• Communication Skills
  • Listening, Asking Questions
  • Speech Acts for Coordinating Action
  • Providing Effective Feedback
• Reflection and Declaration

Target Audience: Leaders and employees at all levels

Length: Two 2.5-hour sessions. Scheduled on two consecutive days or at the client’s convenience.

Virtual Delivery: Zoom, Adobe Connect, WebEx or other virtual platform that support breakout rooms for more intimate conversations