Vital Accountability

Vital Accountability


Vital Accountability is a proactive approach to managing expectations based on understanding what motivators drive performance. Participants will learn how to have productive accountability conversations from the start by beginning with a common purpose, setting clear expectations, managing and monitoring progress, and evaluating results to drive accountability in a positive way. This course will enhance participants’ understanding of accountability whether they are delegating work to others, leading a project team, or negotiating with peers.



  • Identify three motivators that drive performance
  • Recognize how state of mind impacts performance and results
  • Frame accountability conversations with clear purpose and outcomes
  • Use collaborative communication skills to create a shared understanding, and establish a common purpose
  • Coordinate action effectively to set expectations for accomplishing tasks and working collaboratively
  • Manage agreements, monitor progress, and adjust, as needed
  • Evaluate results and feedforward by owning your part and creating shared learning



  • Setting Expectations
  • Advocacy and Inquiry
  • Requests, Offers and Agreements
  • State of Mind

Target Audience: Leaders and employees of all levels

Length: Two 2.5-hour sessions.  Scheduled on two consecutive days or at the client’s convenience.

Virtual Delivery: Zoom, Adobe Connect, WebEx or other virtual platform that support breakout rooms for more intimate conversations

“Michelle’s work with our Premium Sales Team resulted in improved teamwork and increased overall performance.”
Joe LaBue, Director, Premium Sales Washington Redskins