From Conflict to Collaboration

Overview

Navigating conflict successfully has become an essential skill in today’s workplace. In this experiential session, you will explore how conflict, managed well, can be a source of creativity and lead to improved results, stronger relationships, and more collaborative workplaces. Participants will leave with increased self-awareness and practical strategies for managing triggers and defensive behaviors in order to engage in productive conflict conversations. By reframing conflict as a source of creativity, participants will work on shifting mindsets and using effective communication skills to surface underlying concerns and interests, gain cooperation, explore and co-create collaborative solutions.

Objectives

• Describe the stress response in conflict situations
• Identify triggers and recognize defensive behaviors
• Use awareness to set new intentions and practice alternative behaviors
• Recognize distinctions between conflict and collaboration, and hold a collaborative intention
• Use specific strategies and skills to focus on the interests of all involved parties and negotiate solutions

Content

• What is Productive Conflict?
• The Stress Response
• Managing Triggers and Defensive Behaviors
• Conflict Styles and Communication
• Power of Deep Listening
• Advocacy and Inquiry
• Relationship Management
• Strategies for Productive Conflict Conversations
• Reflection and Declaration

Target Audience: Leaders and employees at all levels

Length: Two 2.5-hour sessions.  Scheduled on two consecutive days or at the client’s convenience.

Virtual Delivery: Zoom, Adobe Connect, WebEx or other virtual platform that support breakout rooms for more intimate conversations